Refund & Cancellation Policy

Reserving a free trial costs nothing, and we don’t take payment details. To cancel a reservation, email s@gethardy.now and we’ll delete your intake.

• The first 14 days of your plan, the physician review and discreet shipping cost $0.
• If a physician doesn’t prescribe, you’re never charged.
• Cancel before day 15 and you’re never charged. Otherwise your subscription starts at $150 a month, as described in our Terms of Service.

Cancel or pause in one tap in the patient portal, or email s@gethardy.now. There’s no fee and no phone call. Cancelling stops future charges; a month you’ve already been charged for still ships unless it hasn’t been prepared yet, in which case we’ll refund it.

Prescription medication can’t be returned or resold under pharmacy law, so once an order has been dispensed we can’t take it back. We will refund or replace, at your choice, when:

• you were charged after cancelling on time;
• you were charged twice, or the wrong amount;
• your order arrived damaged, incorrect or not at all;
• your physician stopped or changed your prescription before the order was prepared.

Anything else, ask anyway. We’d rather fix it than argue about it.

Email s@gethardy.now within 30 days of the charge, from the address on your account, and tell us what happened. We reply within 5 business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank. Charges show as “Hardy Supply” on your statement. If you’re thinking of disputing a charge with your bank, please email us first; it’s faster.