Telehealth Consent

Telehealth is medical care delivered remotely. At Hardy, a physician evaluates you mostly through a secure online intake and written messages, which they review when they’re available (“asynchronous” care). Where your state’s law or your physician requires it, you’ll also have a phone or video visit.

This consent applies once Hardy launches on February 1, 2027. You’ll be asked to agree to it again before any physician reviews your intake. Reserving a trial before launch does not start care.

Your care is provided by independent physicians licensed in the state where you are when you receive it, practicing through an affiliated professional medical group. They make every medical decision using their own professional judgment. Hardy provides the technology, support and billing; Hardy does not practice medicine and cannot direct your physician’s decisions.

• A physician reviews your intake, usually within an hour during service hours.
• They may ask follow-up questions or ask for a phone or video visit.
• They decide whether to prescribe, which plan and strength, and whether you need in-person care instead. They may change your plan later, or decline to prescribe. A prescription is never guaranteed.
• If a prescription is written, it’s sent to a licensed pharmacy, which prepares and ships your medication.
• You can message your physician through the patient portal; a person answers.

Benefits include privacy, convenience, no travel or waiting room, and faster access to a physician.

Risks and limits include:

• there’s no physical exam, so your physician relies on the information you give;
• missing or inaccurate information could lead to a wrong decision or a harmful drug interaction;
• technology can fail, and responses can be delayed;
• despite strong safeguards, electronic information can be intercepted or breached;
• your physician may decide telehealth isn’t right for you and refer you to in-person care.

Erectile dysfunction can be an early sign of heart disease, diabetes, hormone problems or other conditions. Hardy doesn’t replace regular check-ups with a primary care clinician, and we encourage you to have one.

Brolic, Frolic and Frolic Max combine sildenafil, tadalafil and apomorphine in a tablet that dissolves under your tongue. They’re compounded by a licensed pharmacy for you as an individual patient and are not FDA-approved; the FDA hasn’t evaluated them for safety, effectiveness or quality.

Never take them with nitrates (nitroglycerin, isosorbide, chest-pain patches or sprays), riociguat, or poppers (amyl nitrite): together they can drop your blood pressure dangerously. Alpha-blockers and some blood pressure medicines need your physician’s attention. Common side effects include headache, flushing, stuffy nose, indigestion, dizziness, back pain, nausea, temporary vision changes and irritation under the tongue.

• Answer every question truthfully and completely, including every medicine, supplement and condition.
• Tell your physician right away if your health or medicines change.
• Take your medication only as prescribed, and never share it.
• Report side effects to your physician through the portal.
• Be in a state where Hardy offers care whenever you receive it.

Hardy is not for emergencies. Call 911 or go to the nearest emergency room for chest pain, an erection lasting more than four hours, sudden loss of vision or hearing, fainting, severe dizziness, or any other emergency. Don’t wait for a message reply.

Your medical records are kept by the medical group and protected under HIPAA and state law; you can ask for a copy at any time. Information you give Hardy is handled under our Privacy Policy and Consumer Health Data Privacy Policy. You agree that we, your physicians and the pharmacy may communicate with you electronically (portal, email and, if you opt in, text), and that messages may be part of your medical record.

• You can decline telehealth, or withdraw this consent at any time, without affecting care you get elsewhere.
• You can ask for an in-person referral instead.
• You can stop treatment at any time by cancelling in the portal or emailing s@gethardy.now.
• Some states require extra disclosures; your physician will give you any that apply where you live.

When you accept this consent at launch, you confirm that:

• you’ve read and understood it, and had the chance to ask questions;
• you understand the benefits, risks and limits of telehealth and of compounded medication;
• the information you give is true and complete, to the best of your knowledge;
• you consent to evaluation and treatment by telehealth by the medical group’s physicians.